Support
Support That Goes Beyond Software
Friendly, responsive support from a team that takes the time to understand your business.
Here when you need us
Choosing a new business system is a significant step, and good support matters long after implementation.
From initial training and regular follow-up meetings to everyday questions and ongoing guidance,
we're here to help your team become comfortable with Intend and get the most from the system.
How we support you
An easy way to ask for help
All Intend clients have access to our online support ticketing system, providing a simple way to raise a question or let us know when something needs attention.
Requests can be assigned different priority levels according to their operational impact, with target initial response times defined within our Service Level Agreement. The system also gives both your team and ours a clear record of each request and its progress, helping us manage support efficiently and keep everything in one place.
Help is often already at hand
We provide clients with access to a comprehensive online knowledge base covering Intend's features and many of the questions that arise through everyday use of the system.
It's there whenever your team needs a reminder, wants to understand a particular process or simply prefers to find the answer themselves.
And if the knowledge base doesn't answer the question, we're here to help.
Training that continues beyond day one
We provide initial training via Zoom, working through Intend with your team and helping them understand how best to use the system within their day-to-day roles.
We don't expect everyone to remember everything from the first training session. As your team begins using Intend in practice, new questions naturally arise.
Weekly or monthly follow-up meetings can be arranged to discuss anything that has proved challenging, answer questions and provide additional guidance where it is useful.
Getting to know
your business
Good support becomes easier when you understand the business you're supporting.
Over time, we get to know how our clients work, how they use Intend and the areas that are particularly important to them. This helps us provide more relevant and practical support as their needs evolve.
Just as importantly, we listen. Many of the improvements made to Intend over the years have come from conversations with our clients and a better understanding of the challenges they face.
Support built around long-term relationships
Good support is about more than answering questions. It’s about being accessible,
understanding your business and being there when you need us.
As your business evolves, we’ll continue to listen, offer guidance and help your team
get the very best from Intend.
For us, support isn't simply a service. It's part of the relationship.
Communication is consistent, clear and to a very high level. This has been a collaborative project; a combined aim to provide our company with solutions to industry wide frustrations.
Imogen Bunbury
Managing Director
Guy Goodfellow Collection
Intend's software streamlined our processes, saving time and enhancing efficiency. Their team provided exceptional support and clear communication from concept to completion.
Molly Hagreen
Production Manager
Salvesen Graham
With their experience, reputation and industry knowledge of interior design, Intend Technologies Ltd. was the obvious choice for Robert Kime.
Orlando Atty
Managing Director
Robert Kime
Let's talk about how your
business operates
day to day.
With deep industry expertise and an intuitive approach, we understand your needs and speak your language. Whether you're looking to streamline operations or enhance efficiency, we're here to help.
Get in touch to book a call today.