Ensuring reliable, effective, and uninterrupted support is a cornerstone of our commitment. We're dedicated to assisting you at every step through our priority driven support service.
Our ticketing system allows clients to submit support and feature requests. Requests are assigned different priority levels and responded to accordingly, ensuring we consistently meet our SLA.
We strive to meet our Service Level Agreement (SLA) by responding to support tickets promptly and based on priority. All correspondence is handled via email from our support desk, maintaining a trail and ensuring a complete record of all discussions related to each ticket.
Our knowledgebase is an extensive, interactive user guide that offers practical tips and visual references to assist you with any task in Intend.